Info


Splodycode.net - Extraordinary Ideas, Extraordinary Code. Formatted with markdown, see how you can transform the simple into extraordinary here.



Education

2017 (Associate of Science [AS]) - Lone Star College System - 30555 Tomball Parkway; Tomball, TX 77375

  • Relevant Coursework:
    • Fundamentals of Networking
    • Introduction to Computers
    • DC Circuits

2007 (High School) - Cypress Springs High School - 7909 Fry Rd; Cypress, TX 77433


Experience

2017 - Ongoing (Group 1 Automotive) - Service Coordinator
  • Business Support Center/Service Development Center:
  • Provide world-class service in every interaction for optimal call center performance and customer satisfaction
  • Identify service opportunities for every customer to increase dealership profitability and service-drive traffic
  • Provide detailed information for each service appointment to the dealerships
  • Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network

2019 - Promoted to Senior Agent

  • Oversee team management
  • Focus on metrics and productivity
2015 - 2017 (Kohl’s) - Omni Department Lead
  • Omni-department Lead:
    • Directly responsible for physical building security and closing protocols to maintain a safe and secure working environment
    • Oversaw the handling and processing of inbound orders and shipments during various shifts
    • Received inventory and conducted quality audits; placed processed inventory into designated pick areas
    • Efficiently picked customer orders for shipment, ensuring the correct number and type of product is loaded and shipped
    • Ensured outbound shipments are accurate and free of damage
2010 - 2013 (Hostgator.com) - Linux Administrator
  • Level I Linux Administrator:

    • Handled advanced issues as well as tickets submitted from support portals and from fellow teammates
    • Server administration and troubleshooting. Goal-oriented task include: maintaining server farms, providing assistance for other departments and customers through-out the escalation process, administering to software and technologies such as: CentOS, cPanel/WHM, MySql, Apache, Exim, Postfix and Nginx
  • Internal Support (Linux):

    • Responsible for providing resolution and solutions to a wide range of issues. Handles the escalation of most all issues from multiple departments